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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

How SERVPRO helps YOU

3/3/2022 (Permalink)

SERVPRO responds to emergency calls 24-hours a day.  We work with homeowners and insurance adjusters to restore a damaged property to preloss condition. 

Every restoration project is unique, but our process typically involves the following steps. 

Step 1: Emergency Dispatch or Scheduling an Estimate

We dispatch when you call us, 24-hours a day, every day of the week.  Our emergency dispatch service includes water damage, biohazard cleanup, and emergency services to help secure a property like board-up and roof tarping. 

Clients in need of non-emergency services can still call us at any time to schedule an estimate.  Some estimates can be done quickly online, and others will require us to visit a property to perform an inspection.  Damage restoration estimates are free. 

Step 2: Cleanup and Mitigation 

This step involves cleaning up the damage the property has experienced.  

While our technicians are cleaning a property, our office staff is also busy at work.  Each of our clients is assigned a Project Coordinator that will work with each insurance adjuster to help process the insurance claim. 

Step 3: Reconstruction

If a property suffered extensive damage and required demolition, then our reconstruction team repairs everything necessary to make any damage “Like it never even happened.”  This portion of the project begins immediately after the mitigation has been completed and is typically approved as part of the insurance claim. 

Call us anytime.  We’re here to help. 706-549-3366

Top 3 Criteria When Choosing a Restoration Company in Athens, GA

12/2/2021 (Permalink)

When it comes to choosing a restoration provider, decisions often quickly gravitate toward price.

Of course, price is an important consideration in any business decision, but normally you get what you pay for. It's important to remember that cost savings can disappear in the face of shoddy work, accidents or other issues. Altogether, when insurance is paying the bill, it is important that you are getting a fair price and your insurance company recognizes the value of the contractor doing the work and agrees to pay the bills. Price aside, what are important factors when evaluating restoration providers? This blog explores three important criteria you should consider and why. You will see why SERVPRO of Athens is the best in the industry. 

1. Safety

In comparison to a construction site, restoration job sites often present unique challenges for business and homeowners and the restoration providers alike. For example, at a restoration job site it may be possible to keep parts of the business operating while other areas or features of a building are being restored. In situations like this, ensuring the safety of customers, passerby, employees and the work crew is critical to limiting potential liabilities. This could include anything from properly securing electrical cords so they don’t cause tripping hazards to figuring out how to protect residents of a high-rise from falling debris. 

2. Customer Service and Experience

Dealing with the recovery and insurance claims process can be confusing and sometimes overwhelming if you have never experience a disaster. Working with an experienced and reputable provider can reduce stress and confusion in a couple of ways. 

First, a good provider can help you understand and prepare for disasters you are likely to face while making sure you get clear answers to questions about the restoration process.

Second, professional insights from your provider can be valuable for making educated decisions that keep the claims process moving along smoothly, so you can restore operations faster. 

Tip: Look for a provider with extensive experience doing insurance restoration-related work rather than just drying and remediation. 

3. Certifications

There are a lot of technical aspects that must be handled correctly when it comes to cleaning and restoration work. That's why you want to make sure your restoration provider's employees have the skills that are required for the types of disasters you are likely to face. The Institute of Inspection Cleaning and Restoration Certification (IICRC) provides standards and certifications for drying, remediation and fire and smoke damage. A good restoration company will have many staff members with one or more IICRC certifications. 

We go the extra mile.

SERVPRO of Athens employs professionals with a wide array of remediation and general contracting skillsets, as well as a vast variety of certifications from IICRC. If you're looking for a trusted, reputable, local restoration provider, call SERVPRO of Athens (706)549-3366. 

How SERVPRO of Athens Handles Mold

12/1/2021 (Permalink)

SERVPRO offers reliable mold damage remediation solutions

Mold can grow on any organic substance if moisture and oxygen are present. There are different molds that can grow on wood, paper, foods, carpet, and insulation. Molds make spores that usually cannot be seen without magnification. 

In an usual situation, SERVPRO of Athens professionals inspect the structure for any visible signs of mold and remove the excess spores in order to return the area back to normal levels. Some cases require the assistance of an Indoor Air Quality/ Environmental Professional (IEP) with specialized equipment and services needed to repair the structure. IEPs can test and clear a structure for mold by collecting air and surface samples. The results can determine whether the mold has been successfully decontaminated. SERVPRO of Athens handles mold remediation work on a daily basis and knows when prompt action is needed to prevent further mold growth. We are trained to handle microbial problems in structures by promptly drying wet or damp materials according to the Institute of Inspection Cleaning and Restoration Certification. SERVPRO of Athens is Certified Mold through IAQA.

What Everyone Needs to Know Before Filing a Claim

12/1/2021 (Permalink)

When disaster strikes your home, sometimes your first reaction is to panic and call your insurance company to file claim. Sometimes that isn't a good idea because your deductible maybe higher than the damage itself. It is best to call a restoration company like SERVPRO of Athens and get an inspection before you file a claim. 

There are some basic rules to follow when filing a claim:

Check with your agent or assigned adjustor to verify you're covered for the claim. Sometimes after heavy rains and hurricanes, homeowners think they have flood insurance when they actually don't. Traditional homeowners' insurance does not cover water damage caused by floods. It is a separate coverage underwritten by the federal government through the National Flood Insurance Program. If you file a claim with your insurance company for something that isn't covered, the claim doesn't go away from your record. 

If you consistently file claims, your rates are going to be high. It's not unusual for a homeowner to file up to two claims in a 10-year period, but more than one or two in a three-year time span will cause the insurance company to think you're a high risk. 

Do not submit claims for what can usually be a home-maintenance project (small incidents). Also, a better maintained home gets better premiums. 

Call SERVPRO of Athens to provide you a free estimate on your damages. We will let you know if the damage is less or more than your deductible. After you receive our estimate, you can decide whether to file a claim. To learn more about SERVPRO's Emergency Ready Profile, you can visit ready.SERVPRO.com or call SERVPRO of Athens at (706)549-3366 to schedule an appointment. 

Got Asbestos?

12/1/2021 (Permalink)

Asbestos was used frequently in homes between the 1940s and 1970s. It is in insulation materials, floor tiles and other applications that require heat and chemical resistance materials. Asbestos is a highly hazardous material and poses great health risk for those exposed to the substance. Although harmful asbestos materials are no longer used, exposures may still exist in older buildings and structures slated for demolition or renovation.

The Environmental Protection Agency has rules governing asbestos-containing material. Adequate training and certification for asbestos workers, including inspectors, are part of these requirements. 

SERVPRO Of Athens offers asbestos inspection and testing services. We have certified professionals that can perform asbestos abatement in accordance with AHERA and NESHAP protocols. 

Don't forget to do your research!

12/1/2021 (Permalink)

Since access to the internet is so easy these days, most people rely on reviews and content to help make the decisions they must make easier. For example, if you need an electrician and don't currently have one, chances are you will use a search engine to find one and lean towards those with 4-5 stars, great reviews and good content. In most cases, you will get what you pay for. At least that's what Grandma used to say.

When it comes to restoration, the situation is no different. No one expects for disasters to happen to them, but it is quite common. A busted supply line, toilet line leaked, frozen pipes, septic tank back up... the list goes on and on. 

Choosing a company to perform the necessary clean up, repairs and reconstruction is very important. These people will be coming into your home/business and you should be able to trust them without questioning it. They should provide efficient communication so you can maintain peace of mind. They should deal directly with the insurance company if a claim is filed. They should have the proper equipment needed to mitigate the disaster. 

When it comes to water, fire, mold, bio and Covid- Choose the ones who are always ready and faster to any disaster. Call SERVPRO Of Athens. (706)549-3366. 

Is Mold Cut Out of Your Homeowner's Insurance Policy?

12/1/2021 (Permalink)

Most homeowner's policies exclude mold more than they do cover this form of secondary damage. Microbial growth occurs when water damage is not cleaned quickly enough or thoroughly enough to avoid leaving time for growth. Property owners can take three measures to determine if coverage for mold is available under the property insurance policy for a residence in Georgia.

1. Confirm the Terms of Your Policy 

The terms of each insurance policy are different. It is the policyholder's responsibility to go through these terms before signing up for coverage and paying premiums. You should check the status of mold under your property insurance sooner than later. A rider on and existing policy or additional coverage may be needed to offset the cost of mold remediation. 

2. Consult with an Insurance Representative

An insurance representative of the company that covers your home can explain the circumstances under which microbial growth could be considered a filing claim. Seeking independent advice may be preferable if you are experiencing a mold problem and do not want the rate to rise. 

3. Supplementary Residential Mold Coverage

Obtaining an endorsement can add some amount of coverage for mold to a primary property policy. Another approach may be to purchase a separate mold insurance policy. Make sure the limit of any policy will cover a large amount of the expense associated with remediating mold, which can range up to thousands of dollars. Microbial growth occurs when mold spores settle down on surfaces where access to moisture and nutrients is available. Property owners may be able to reduce the risk of mold growth by arranging for timely mitigation and cleanup within 24 to 48 hours of water damage. 

COVID-19 Cleaning

6/28/2021 (Permalink)

SERVPRO is Here to Help during this time of need:

During this unprecedented time caused by the global pandemic of COVID-19, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.
The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tablets. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to COVID-19.
Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of COVID-19, we are following all guidelines as provided by the CDC and local
authorities.


Call Today for a Proactive Cleaning: (706) 549-3366. If your home or business needs deep cleaning services, call the experts today –
SERVPRO of Athens

Why choose SERVPRO of Athens?

6/6/2021 (Permalink)

Fire & Water - Cleanup & Restoration™

Fast Response

 We take pride in our fast response time. When our customers need us the most we respond quickly in order to mitigate further damages on their property. Our team is trusted by insurance carriers, property owners, and property management companies as we have a proven track record working with them bringing covered residential and/or commercial properties back to preloss conditions after experiencing a property disaster. 

Trained Technicians

The insurance process can get a bit confusing for those who have not experienced a property loss. During this process, proper documentation is vital to the overall outcome of your claim. Working with an IICRC certified technician will ultimately provide the best claims experience. We understand the standard when it comes to restoring your property. We stand by our customers to ensure they get access to all of the services their policy covers. With proper documentation and standard compliance, we can bring your property back to preloss condition without issue.

National Resources

What makes SERVPRO so great? Well, that's an easy answer. Its access to resources. Did you know SERVPRO has more drying equipment in its network than any other restoration company on the planet? With almost 2000 franchises across the nation, we have access to more tools and equipment for any size project. Imagine someone calling our office to perform a one million square feet water extraction.

When you choose SERVPRO, You’re Choosing a Certified Team of Restoration Experts

6/1/2021 (Permalink)

Let’s be honest. No homeowners like to think about needing the type of services we provide. But when they do, it’s because their homes have been severely damaged by fire, flooding, or accidents.

The type of help homeowners needs when we are called home restoration. And its goal is to get the home back to its original state. While sometimes a mop, bucket, and elbow grease are enough, in other circumstances, you need a team of experts to ensure your home can be restored.

When that happens, it’s important to understand the home restoration process—and why choosing the right team can be vital to you being happy with your results.

Damage Claims Are Common

According to the Insurance Information Institute, about one in 20 homeowners will need to file a home damage insurance claim every year. The statistic includes all causes of damage and doesn’t separate the claims based on whether they need restoration services.

We also have some statistics about individual types of disasters and issues, though. For example, about one out of every 350 American homeowners will deal with a fire damage claim each year, from causes ranging from storm and lightning damage to furnace fires.

When you think about the United States’ entire population, that statistic translates to millions of families. Some of these people will need to get help from a professional team. That’s when choosing a quality restoration company will make all the difference for you.

Our Training Matters

Beyond the training offered by SERVPRO at a national level, our technicians earn valuable certifications through the Institute of Inspection, Cleaning, and Restoration Certification. This non-profit group provides various certifications to ensure restoration and cleaning technicians can use the latest proven techniques when restoring your home.

How does SERVPRO work?

3/12/2021 (Permalink)

SERVPRO responds to emergency calls 24-hours a day.  We work with homeowners and insurance adjusters to restore a damaged property to preloss condition. 

Every restoration project is unique, but our process typically involves the following steps. 

Step 1: Emergency Dispatch or Scheduling an Estimate

We dispatch when you call us, 24-hours a day, every day of the week.  Our emergency dispatch service includes water damage, biohazard cleanup, and emergency services to help secure a property like board-up and roof tarping. 

Clients in need of non-emergency services can still call us at any time to schedule an estimate.  Some estimates can be done quickly online, and others will require us to visit a property to perform an inspection.  Damage restoration estimates are free. 

Step 2: Cleanup and Mitigation 

This step involves cleaning up the damage the property has experienced.  

Step 2a: Insurance Claim Processing

While our technicians are cleaning a property, our office staff is also busy at work.  Each of our clients is assigned a Project Coordinator that will work with each insurance adjuster to help process the insurance claim. 

Step 3: Reconstruction

If a property suffered extensive damage and required demolition, then our reconstruction team repairs everything necessary to make any damage “Like it never even happened.”  This portion of the project begins immediately after the mitigation has been completed and is typically approved as part of the insurance claim. 

Call us anytime.  We’re here to help. 706-549-3366

SERVPRO Steps Up Home Disinfection

12/3/2020 (Permalink)

As we face any type of crisis, we need to take every precaution to protect ourselves, our families, our businesses, and our community. Locally owned and operated, SERVPRO is here to help you address the cleaning needs in your Athens home or business. 

As individuals in Athens, each of us has a role in helping to prevent the spread of this illness by washing our hands, keeping an appropriate social distance, and keeping the surfaces in our indoor environments clean and germ-free. If you are overwhelmed, SERVPRO has services available to not only clean but also to apply disinfectants to minimize the chances of the spread of germs in Athens.

Our team at SERVPRO understands the urgency of the situation and is working diligently to help our fellow Athens residents. 

  • When we arrive at your property, we make a plan and discuss it with you.
  • We apply EPA-registered solutions designed to help eliminate pathogens on a variety of hard and soft surfaces.
  • We may use specialized equipment to maximize the coverage of antimicrobial products such as foggers and air scrubbers for larger spaces. 
  • We pay close attention to any potential risks and wear the required personal protective equipment (PPE) for the job. 
  • We have extensive experience in assisting individuals and organizations when it feels like things have turned upside down.

Contact SERVPRO of Athens by calling (706) 549-3366. In this time of uncertainty, we are clear on the scope of services we provide, and they translate into additional protection for all of us.

Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

Our Mission

12/3/2020 (Permalink)

SERVPRO Industries Vision statement is:

“To be the premier cleaning and restoration company in the world.”  

That statement could not be more true to those of us at SERVPRO of Athens. Our goal and core values are to be the best of the best for our customers. This means requiring our technicians to become certified within the IICRC (Institute of Inspection, Cleaning and Restoration Certifications) standards. Whether our team is helping a customer who has had storm or fire damage or if we are cleaning carpet and upholstery, we strive to be the leader in the industry. 

This is why SERVPRO of Athens should be your first and last choice for your cleaning and restoration needs. We are always “here to help.”

Call SERVPRO of Athens today at 706-549-3366 for your Certified: SERVPRO Cleaned consultation.

Why you should have your HVAC system cleaned

12/3/2020 (Permalink)

Ventilation systems are often the biggest culprit in poor indoor air quality.  Did you know that your HVAC system is the lungs of your home?  It takes air in and breathes air out, circulating air and contaminates 5 to 7 times a day, on average. 

Some of these contaminants are:

  • Dust and dander
  • Pollen
  • Odors
  • Dirt and Debris
  • Other contaminants

These contaminants can be harmful to all occupants, but some may be more sensitive than others.  Allergy and asthma sufferers as well as elderly and young children could be more susceptible to the types of poor indoor quality that air duct cleaning can help address. 

Another reason to have your heating and cooling system cleaned is for energy savings.  According to the U.S. Department of Energy, 25 to 40 percent of the energy used for heating or cooling a home is wasted.  Contaminants cause the systems to work harder and shorten the life of your system.  When the HVAC system is clean, it doesn’t have to work as hard to maintain the temperature you desire. 

To schedule your HVAC cleaning call SERVPRO of Athens at (706) 549-3366

Highly Trained Technicians

12/3/2020 (Permalink)

Here at SERVPRO of Athens our technicians are IICRC certified.  They receive training in water mitigation, mold remediation, fire restoration, and general cleaning.  This allows us the perform at the standards that you deserve. 

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries.

Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Initial Franchise Training

SERVPRO Corporate Training Facility provides new Franchise owners training in Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning, and Mold Mitigation.  This is the foundation of the training program designed by SERVPRO.  The process is a 15-day hands-on course that provides the owners with valuable information

Employee Certification Training

The Employee Certification Training is a series of course materials and examination process that SERVPRO Franchise employees complete to receive certification in the following:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

e-Learnings 

SERVPRO has a plethora of web-based training.  Technicians and office staff have access to learn and tests their knowledge on industry standards and professional quality.  These courses often are video presentations as well as support materials that challenge our technicians to be the best they can be for our customers.

Why SERVPRO?

12/3/2020 (Permalink)

When it comes to companies offering clean up and restoration services in the Athens area, consumers have a variety of options to choose from, so why SERVPRO?  As a locally owned and operated organization, with the backing of over 1,700 franchises nationwide, SERVPRO of Athens has the ability to respond to your property damage emergency quickly, no matter the size of the loss:

  • We are available 24 hours a day, 365 days a year
  • Our technicians are highly trained restoration specialists, with multiple certifications from the IICRC.
  • We work with a variety of insurance companies
  • We offer a wide array of clean up and restoration services for both commercial and residential properties, including water, fire, mold, storm, and biohazard related damages.
  • Our technicians utilize industry leading technology and equipment to provide the most efficient solution for your damages.

When disaster strikes, SERVPRO of Athens is Here to Help.  To learn more about the services we offer, please give us a call at 706-549-3366, or visit our home page for more information. 

We are Cleaning Experts

12/3/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Athens 706-549-3366

SERVPRO of Athens Gives Back to Our First Responders

6/30/2020 (Permalink)

Giving back is a core foundation that our company is built on; as is community. For as long as SERVPRO of Athens has been operating, we have always felt a strong sense of belonging in Palm Beach County. Like many small businesses, we depend on the positive experiences of our customers and support of the community.  

In the past two months, community has never been more important in many parts of our country. We have all had to stand strong together to combat the turmoil and uncertainty felt among us. We have witnessed this strength through our friends, family, essential workers and Frontliners. Our First Responders have served the community faithfully in an unwavering, determined fashion. We have seen their perseverance in keeping the community safe and healthy. We are so grateful for our many First Responders throughout the county and to show our gratitude, this week we will be providing free vehicle disinfection for First Responders.

Today marked the first day of a three-day event, with a greater turn out than we could have hoped for! Putting our biohazard cleaning experience to good use, our crew, is eager to give back this week. During the three-day event, we will be disinfecting First Responder cars as well as providing a bottle of hand sanitizer for each vehicle. We cannot wait to meet and personally thank all of our First Responders of Palm Beach County.

We appreciate all of the Frontliners who are working tirelessly to keep our communities healthy. From our SERVPRO family to yours, we thank you!

Ways to Give Back During Challenging Times in our community

6/30/2020 (Permalink)

Donating does not always mean making a monetary donation to a major organization. Many local organizations and charities are working hard to provide for communities throughout Athens. With the number of people who have been affected by the current pandemic growing each day, there are many different needs and ways to help.

  • Donate to Food Pantries: Many food pantries are overwhelmed recently and may have supplies running low. If you are able to, donate canned goods and non-perishables. If you prefer to provide a monetary gift, there are organizations that provide those in need hot, daily meals.
  • Donate Essential Items and Personal Protection: There is a great need for hard to find essentials, like household cleaning products, toilet paper, paper towels, soap and more. If you are able to supply these items, many disaster relief funds can benefit from a donation like this, providing support to healthcare organizations and areas with vulnerable communities.
  • Virtually Volunteer: Volunteering in person may not be ideal for many during a time of social distancing. Virtual volunteer opportunities do exist that may include tutoring children who are going through a transitionary period of virtual learning. Choose an organization that connects you with quarantined elderly who would love to video chat and enjoy fun conversation during a difficult time.
  • Help a Neighbor: The best way to give back might be for someone you know. If you have any neighbors, family, or friends who have compromised immune systems or are older, be sure to check in on them, helping with any tasks they have. A simple trip to the grocery store each week can be a great deal of help.
  • Sew Protective Masks: Many healthcare organizations are in need of masks to protect their staff. There are dozens of articles and videos with tutorials on sewing a proper mask. If you have ample time on your hands and the appropriate materials, find a fun pattern and sew away!

Giving back is a wonderful way to show appreciation for all the Frontliners who give to us every day.

Certified: SERVPRO Cleaned – a defensive cleaning program

6/1/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Athens today at 706-549-3366 for your Certified: SERVPRO Cleaned consultation.

We are Cleaning Experts

3/17/2020 (Permalink)

We have the specialized training and products to get your property back to business.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Athens, (706) 549-3366

Faster to any size disaster or emergency in your area

12/5/2019 (Permalink)

Backed up by 1,700 franchises

24 Hour Emergency Service

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Athens provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Faster to Any Size Emergency

In many cleaning and restoration situations, immediate action is needed. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO of Athens is strategically positioned to be faster to any size emergency. An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Athens arrives quickly and starts the water extraction process almost immediately.

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Call us (706) 549-3366, we’ll be there 24/7

Bells are ringing here at SERVPRO of Athens!

12/5/2019 (Permalink)

Happy Holidays from our SERVPRO family to yours!

Happy Holidays!

SERVPRO corporation is built on family and unity. Every franchise is independently owned and operated but if needed every franchise will come together to help with any disasters. Here at , SERVPRO of Athens we treat every customer like family. Our technicians are trained to contain and stabilize any and every disaster and bring it to a safe point for our customers. We are certified and trained in water mitigation, mold remediation, fire restoration, bio-clean up, and more! We follow by the complete IICRC standards. We treat EVERY homeowner like how we would treat our OWN family. Trust your home in our hands during this holiday season; whether it be use of our emergency services or if you want to have your carpets cleaned before you have the family home for the holidays!

Our customers are our family

12/5/2019 (Permalink)

All of our production techs, sales, and office staff.

SERVPRO of Athens is completely family owned and run. We treat every home we walk into like our own; with respect. Everyone of our technician are highly trained to restore your home "Like it never even happened." We are experienced in water mitigation, mold remediation, fire restoration, cleaning, carpet cleaning and so much more. Our Crew Chiefs take the lead to get to know our homeowners and what there concerns are so we tackle every concern they have to assure fantastic customer service. We have highly trained and certified technicians who knows what to look out for and what's always best for the customer. SERVPRO of Athens will handle any size disaster that comes our way. We use local franchises to help assist with major disasters to help get the job done. We are always available to help with any loss such as water, fire, sewage, mold and even bio-hazard clean-ups. 

SERVPRO is the ideal choice

12/3/2019 (Permalink)

Are you an entrepreneurial-minded person? A SERVPRO franchise could be the opportunity of a lifetime. There’s a lot to like about this disaster restoration company from a customer standpoint, but it’s also a prime pick from a business perspective. Here are some reasons, why

Enviable Qualities

When you’re seeking first-rate service from a disaster relief company, SERVPRO has what it takes: fast response, qualified professionals, excellent customer service, experienced, skilled technicians and more. As a business owner, you would join a team you can trust. It has the following characteristics:

  • Locally owned
  • Honest and full of integrity
  • Communicates effectively
  • Professional

National Footprint, Local Presence

SERVPRO is a nationwide, certified disaster restoration and cleanup company that strives to assist client recover from major catastrophes. Though the company operates throughout the country, it also has a local office to meet the needs of local residents who face the dire circumstances.

Honesty is Key

Like any good organization, a SERVOPRO franchise operates like its parent company and delivers honest, trustworthy service to clients. You can be a part of a team that oversees the inspection, evaluation, tear-out, cleanup, restoration, and replacement of homes where disastrous fires and flood wreaked havoc. SERVPRO believes is giving people accurate, truthful information and estimates at every step in a project.

Communicates Well

Not only does SERVPRO communicate effectively with clients, but local franchises also have the support of the home office. As a franchise owner, you know you can also turn to corporate leaders for help.

Professional

In every interaction with clients and fellow SERVPRO representatives, you can expect professional conduct. This will manifest itself through hard work, reputation, and appearance.

Build your business with a SERVPRO franchise. You’ll work alongside some of the most respected colleagues in the emergency cleanup industry.

3 services SERVPRO provides after storms

12/3/2019 (Permalink)

Demand for damage mitigation and restoration services spikes after a severe storm in Athens, GA. Insurance agents and adjusters need to be able to rely on a local mitigation and restoration company to provide timely storm response services. Here are three services that make a local SERVPRO franchise the right choice for storm restoration.


1. Disaster Response

No matter how many properties are affected by a storm, a Disaster Response Team can arrive on each location within a matter of hours. Independent mitigation and restoration services are more likely to be backlogged than a national corporation that can dispatch employees and equipment from nearby franchises to areas that have experienced large losses.

2. Mitigation and Cleanup

The initial stage of storm response involves mitigating damage. In the case of structural damage, this may involve boarding up broken windows or breaches in a building envelope or tarping over a damaged roof. Standing water resulting from flood damage should be extracted as soon as possible. A full-service company can ensure that these initial measures contribute toward complete storm restoration.

3. All-In-One Restoration

A company that offers mitigation and restoration services can reduce the workload on insurance agents and adjusters while simplifying the claim process for property owners. Relying on a one-stop shop may make miscommunication less likely, prevent scheduling conflicts and allow for a faster and more thorough restoration job. Depending on a single service also means that the initial estimate is likely to be more accurate.

These storm restoration services set SERVPRO franchises apart from independent companies. The business model means that each location has the backing of a national corporation and the ability to call on nearby locations for additional personnel and equipment. A single estimate from a service that can clean up damage and rebuild a commercial property can also be more convenient for insurance agents, adjusters, and clients.

Plan ahead set a 2020 Resolution

12/3/2019 (Permalink)

With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be READY. No one ever plans on a disaster, but you can prepare for it. The SERVPRO Emergency READY Profile (ERP) will help ensure you are "Ready for Whatever Happens" in 2020.

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas. The ERP also establishes SERVPRO of Athens as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a system more than 1,700 franchises strong. The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future. By downloading the free SERVPRO READY App, this information is stored electronically and can be accessed using your mobile device putting help at your fingertips.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in wait until disaster strikes. Resolve to be READY. Call SERVPRO of Athens to establish your Emergency READY Profile, and be "Ready for Whatever Happens" in 2020.

Advantages of the SERVPRO Emergency READY Profile

  • A no-cost assessment of your facility.
  • A concise profile document containing only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes SERVPRO of Athens as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call SERVPRO of Athens (706)549-3366 for a FREE Emergency READY Profile assessment!

Difference between Mold VS Mildew

7/10/2019 (Permalink)

Know the difference between mold vs mildew. How to determine which one you have?

We live in the south, in a humid environment. Everyone has mold in their house. Everyone.

Mold and mildew have a few common characteristics. They both like warm areas and spread easily. They live on various surfaces, from food to your shower. And of course, they are both types of fungi.

But they are very different when it comes to size, color and texture.

Mildew is a plant disease but it can thrive on any organic matter, not just living tissue. It can appear on clothing, leather, paper, walls, ceilings, and floor and even on your shower wall. It usually grows in a flat pattern in a white, gray or yellowish color. It will turn brown or black over time.

Mold is usually fuzzy and appears in irregular shaped spots. It also can appear in many different colors – blue, green, yellow, brown, gray, black, or white. Mold grows on organic matter everywhere but is only visible once the colonies grow.

While most mold is not toxic, prolonged exposure can cause a variety of health issues.

You can have it tested to determine what you have. Obviously the best course of action is to ask for professional assistance but you can easily identify which one it is with a little bit of household bleach.

Apply a few drops of bleach to the affected area. Wait about 5 minutes and inspect the spot. If it becomes lighter, you are dealing with mildew. If it remains dark, it is most likely mold.

The best and most efficient way to prevent mold and mildew in your house is to keep all areas dry and moisture free. Keep your air ducts clean and in good condition.

Do not try to remediate this yourself. Call our professionals contact SERVPRO of Athens at 706-549-3366 and we can help!

Colbert 4th of July Parade!

7/10/2019 (Permalink)

SERVPRO of Athens loves giving back to the community!!  July 4, 1970 marked the beginning of 50 consecutive years of the Independence Day Celebrations in Colbert, Georgia, then called the "July 4th Homecoming." This year those in attendance include Gov. Brian Kemp, State Agriculture Commissioner Gary Black, and numerous other community programs and businesses. Everyone who joined this year's 50th year of celebration and made this a real "Colbert Homecoming" to remember our heritage and "Honored our Roots" with Family, Farms, and Friends. 

We had the pleasure of attending the 50th Anniversary of the Colbert Parade by riding along in our decorated vehicles throwing candy and soaking attendees with numerous water guns. SERVPRO of Athens marched behind the horses cleaning up the streets “Like it never even happened.” 

Holiday Fire Safety Tips

12/19/2018 (Permalink)

As the holiday season approaches, SERVPRO of Athens wants to help you and your family have a happy and safe holiday. Fire damage is not something that is at the top of your mind during this time, but it’s important to remember some easy suggestions in order to ensure your family’s safety. The American Red Cross has provided the following tips to prevent any fire damage and to make sure you have a safe and joyous holiday!

  • Cooking and Baking: No holiday celebration would be complete without a feast, but be sure to take precautions against kitchen fires when you’re cooking and baking. That includes keeping children and flammable items such as grocery bags and kitchen towels away from the stove and oven. Clean up greasy spills as you go to remove another fire hazard. If you’re deep frying a turkey, keep the fryer well away from structures and trees, make sure your turkey is fully thawed, and follow the manufacturer’s instructions for your fryer
  • Christmas Trees: Old fashioned Christmas celebrations featured wax candles on live tree branches – inside homes! Today we know better, but risks still remain. If your family prefers real trees, be sure to water yours every day because dry needles and wood catch fire more easily. Go ahead and use many strings of light, but don’t plug more than 3 strings into each other (opt for a power strip instead). Discard light strings that are worn or broken. And be sure to always unplug the lights before leaving the house or going to sleep.
  • Fireplaces: Nothing takes the chill off winter holidays like the light and heat of a fire on your hearth. Just be sure to keep “fuel” – from wrapping paper to rugs to clothing – at least three feet away from the flames. Use a fire screen to keep embers and logs from escaping. Lastly, make sure all embers are fully extinguished before you turn in for the night.

If you experience any fire damage, please give SERVPRO of Athens a call today at (706) 549-3366.

For more information, please visit https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/fire/holiday-fire-safety.html

Cleaning Services in the Athens, Georgia Area

12/17/2018 (Permalink)

Did you know that we offer general cleaning services? SERVPRO of Athens offers structural cleaning for a wide variety of issues including animal or nicotine odors, residues from cooking or smoke damage from a fire. SERVPRO of Athens cleans ceilings, walls, floors, light fixtures, cabinets and much more. We specialize in deep cleaning and offer cleaning solutions for any size need including post-construction cleaning and rental property cleaning. We also offer ozone and thermal fogging for odor remediation needs.

Air Duct cleaning is another SERVPRO service that is often needed in conjunction with structural cleaning. In the event of a smoke damage we can apply a sealant to the inside of your ductwork to further prevent odor after cleaning. Let a member of our SERVPRO staff meet with you to give you a free no obligation estimate and help you determine the best cleaning solution for you. When you need detailed cleaning at your home or business call your local cleaning professionals at SERVPRO of Athens.

Call SERVPRO of Athens today to schedule your estimate for a wide variety of cleaning services!  706-549-3366

FREE Cleaning Estimates!!

12/17/2018 (Permalink)

SERVPRO of Athens offers free cleaning estimates on a wide array of both commercial and residential cleaning services. You can have a SERVPRO of Athens Representative come to your home or business to give you a free, no obligation estimate on cleaning services by calling our office to schedule an appointment.

Our in person estimates allow us to customize your service by informing you of all of the service options available to best suit your cleaning needs. We will take the time to answer any questions you may have about your cleaning and scheduling options. If you would like to know more about the representatives that can give you a free estimate head over to the Our Employees page to meet our friendly Sales staff.

Call us today at 706-549-3366 to schedule your free estimate on any of our cleaning services including:

  • Carpet cleaning
  • Upholstery cleaning
  • Drapery cleaning
  • Tile and grout cleaning
  • Air Duct cleaning

40 Years in Business

12/13/2018 (Permalink)

Our 40 Year Anniversary is coming soon! SERVPRO of Athens has proudly served Athens and the surrounding areas for almost 40 years as a locally owned and operated franchise. Owners Peter and Claudia Wood are active in the day to day operations and enjoy being able to offer a valuable service that you can rely on when your most valuable asset is affected by a water or fire damage. 

Peter and Claudia are active in the local community as members of the Oconee Cultural Arts Foundation, the Athens Area Chamber of Commerce and their church. Peter often consults with customers to help guide them through the mold remediation or water damage process. Claudia oversees many aspects of operations including the office and sales departments.

SERVPRO of Athens hopes to enjoy many more years as your local trusted resource for home or business. We will strive to make every home or business damage "Like it never even happened" thanks to our dedicated staff of restoration pros who live and work right here in our community. Thank you for 40 great years Athens!

SERVPRO of Athens Employee Spotlight: David Chance

12/5/2018 (Permalink)

David Chance

In 2002, David Chance launched into SERVPRO of Athens as a Production Crew Chief. He then moved into the position of Sales and Marketing Manager utilizing his “gift of the gab” and worked towards his current position as Production Manager.  David wears many hats and is the glue to our foundation.  While he is rarely in the office his time here is used to generate estimates, update adjusters and customers, and drive the office staff batty all while enjoying a handful of Cheez-Its. 

While out in the field, you can find David under or inside a home inspecting for mold, water, and fire damage. He also enjoys property routes and meeting with property managers to create and maintain relationships in our community.  David holds many IICRC certifications including the Applied Microbial Remediation Technician certification.  He also holds a Bio-Recovery certification.

David is a valued employee at SERVPRO of Athens! Thank you for your dedication!

Water Restoration Process

12/5/2018 (Permalink)

Imagine waking up in the wee hours of the morning stepping out from your bed onto squishy wet carpet!  The toilet had been running for hours.  You stop the water source but what do you do next?  Call SERVPRO of Athens of course!  But what comes next?  What do we do?  This is an outline of what to expect during a water damage service:

Step 1: Emergency Contact

Call SERVPRO of Athens 706-549-3366 we answer the phone ready to help. SERVPRO of Athens does not have an automated call center!  We have trained professionals to answer your call. Expect to tell them your name, phone number, and address. 

Step 2: Inspection

Our technician will arrive onsite to scope the damage by identifying the water source, the type of water, and survey the extent of the water damage.

Step 3: Water Extraction

With the use of water removal equipment such as truck-mounted vacuums or pumps, we quickly remove hundreds or thousands of gallons of water from your property. During this process we also inspect the materials that may need to be removed for proper drying of the structure. 

Step 4: Drying and Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

Step 5: Cleaning and Repair

SERVPRO of Athens specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. Some of our restoration tools include carpet cleaning, deodorization, and sanitizing treatments.

Step 6: Restoration

Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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